Frequently Asked <span class="text-gold-500">Questions</span>
Everything you need to know about LimoBuzz luxury transportation service in Miami.
Can't find your answer? Our support team is available 24/7.
Booking & Reservations
How far in advance should I book?
We recommend booking at least 24-48 hours in advance for best vehicle selection. Same-day bookings are accepted based on availability. For special events (weddings, Art Basel, Ultra), book 1-2 weeks ahead.
Can I book online or do I need to call?
You can book online 24/7 through our website for instant confirmation and quotes. You can also call us at (561) 209-5466 for personalized service and special requests.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex, Discover), debit cards, corporate accounts, and cash. Payment can be made online during booking or directly to your chauffeur.
Can I modify or cancel my reservation?
Yes! Modifications are free up to 6 hours before pickup. Cancellations made 24+ hours in advance receive a full refund. Cancellations within 24 hours may incur a fee. Contact us for details.
Pricing & Rates
Do you have surge pricing like Uber?
No! We offer fixed rates that never change. No surge pricing during holidays, bad weather, or rush hour. Your quote is your price, guaranteed.
Is gratuity included in the rate?
Standard 15% gratuity is included in most quoted rates. Check your confirmation email or ask during booking. Additional gratuity for exceptional service is always appreciated but never required.
Are there any hidden fees?
Absolutely not. Our rates include chauffeur gratuity, tolls, parking, fuel, and taxes. The only additional charges would be for special requests (champagne, flowers) that you approve in advance.
Do you offer corporate or volume discounts?
Yes! We offer corporate accounts with monthly billing and volume discounts for regular clients. Contact our corporate team at info@limobuzz.com for custom pricing.
Vehicles & Fleet
What types of vehicles do you have?
Our fleet includes luxury sedans (Lincoln Town Car, Cadillac XTS), SUVs (Cadillac Escalade, Chevrolet Suburban), Mercedes Sprinter vans (up to 14 passengers), and stretch limos (up to 10 passengers).
How old are your vehicles?
All vehicles in our fleet are less than 3 years old. We maintain the highest standards and replace vehicles regularly to ensure comfort, safety, and reliability.
Are your vehicles clean?
Every vehicle is professionally detailed before each trip—interior vacuum, window cleaning, leather conditioning, and disinfection. Your vehicle will be spotless.
What amenities are included in vehicles?
All vehicles feature complimentary WiFi, phone chargers (USB and wireless), bottled water, climate control, premium sound systems, and privacy partitions (where applicable).
Chauffeurs & Service
Are your chauffeurs licensed and insured?
Yes! All chauffeurs are fully licensed, commercially insured, background-checked, and drug-tested. They complete defensive driving certification and ongoing customer service training.
What if I have a problem with my chauffeur?
Your satisfaction is our priority. If you have any concerns during your ride, call our 24/7 support line immediately at (561) 209-5466. We'll resolve the issue right away.
Do chauffeurs help with luggage?
Absolutely! Your professional chauffeur will assist with all luggage loading and unloading. They'll also open doors and provide any assistance you need.
Can I request a specific chauffeur?
Yes! If you've had excellent service with a particular chauffeur, let us know during booking and we'll do our best to assign them to your trip (subject to availability).
Airport Service
Do you track flights for delays?
Yes! We automatically monitor all flights in real-time. If your flight is delayed or arrives early, we adjust your pickup time at no extra charge. Your chauffeur will be there when you land.
How much wait time is included at the airport?
We include 60 minutes of complimentary wait time from your actual flight landing time. This gives you plenty of time to collect luggage, clear customs, and reach the pickup area without rush.
Where will the driver meet me at MIA?
Your chauffeur will meet you in the baggage claim area holding a sign with your name. Exact meeting instructions for your terminal are provided in your confirmation email.
What if I can't find my driver?
Call our 24/7 support line at (561) 209-5466 immediately. We'll connect you with your chauffeur within minutes and direct you to the exact meeting location.
Special Requests
Can you provide child car seats?
Yes! We provide complimentary infant seats, child seats, and booster seats upon request. Specify the age and weight of children when booking so we can install the appropriate safety seats.
Can I bring alcohol in the vehicle?
Passengers 21+ may bring and consume alcohol. We can also arrange champagne service for special occasions (additional fee applies). No open containers are allowed when the vehicle is stopped.
Do you allow pets?
Yes, with advance notice. Small pets in carriers are welcome. Larger dogs require SUV or van booking and may incur a cleaning fee. Service animals are always welcome at no charge.
Can you accommodate wheelchair users?
Yes! We have wheelchair-accessible vehicles available. Please notify us when booking so we can assign the appropriate vehicle and ensure a smooth experience.
Service Areas
What areas do you serve?
We serve all of Miami-Dade, Broward, and Palm Beach counties including Miami Beach, Brickell, Coral Gables, Fort Lauderdale, West Palm Beach, and everywhere in between.
Do you go to the Florida Keys?
Yes! We provide service to Key Largo, Islamorada, Marathon, and Key West. Long-distance rates apply. Contact us for a custom quote for Keys destinations.
Can you do out-of-state trips?
Yes, for multi-day trips or special events. We've provided service to Orlando, Tampa, Naples, and beyond. Contact us for custom itineraries and pricing.
What airports do you serve?
We serve Miami International Airport (MIA), Fort Lauderdale-Hollywood International Airport (FLL), Palm Beach International Airport (PBI), and Fort Lauderdale Executive Airport (FXE).
Still Have Questions?
We're here to help! Contact our team 24/7 for immediate assistance or book online for instant confirmation.
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